Contact Us

Orellune Customer Care

Thank you for shopping with Orellune.

We want every customer to feel confident when purchasing jewelry and accessories from our store. If you have questions before placing an order or need help after your purchase, our customer care team is available to provide assistance.

Orellune is operated by Tianjin Zhexiang Technology Co., Ltd. Our team is responsible for store operations, order-related communication, customer inquiries, delivery support, returns, refunds, and general after-sales assistance.

For the fastest support, please provide your order number along with a clear description of your request whenever applicable.

Business Information

Brand: Orellune

Company: Tianjin Zhexiang Technology Co., Ltd.

Business Address:
No. 134 Guangchang Road, Chaoyang Subdistrict, Baodi District, Tianjin, China

Customer Service Email:
service@orellune.com

Customer Service Phone:
+8615510891675

How We Can Help

Our customer service team can assist with matters including:

Product and jewelry-related questions
Order status and order details
Shipping and delivery inquiries
Payment-related concerns
Returns and refund requests
Damaged, incorrect, or missing items
Other customer service matters related to your purchase

Contact Channels

Email:
service@orellune.com

Phone:
+8615510891675

When contacting us regarding an existing order, please include your order number and any relevant information that may help us review your request more efficiently.

Customer Service Availability

Support Days:
Monday – Friday

Usual Response Time:
Within 24–48 business hours

Response times may be longer during holidays, promotional campaigns, seasonal sales, or periods with a higher-than-normal number of customer inquiries.

We appreciate your patience and your trust in Orellune. Our team will make every reasonable effort to provide clear, timely, and helpful support.