Privacy Policy

Last Updated: October 7, 2026

1. Introduction

Welcome to orellune.com (the “Website”).

This Privacy Policy explains how Orellune, operated by Tianjin Zhexiang Technology Co., Ltd., may collect, use, retain, and protect personal information when you visit our Website, browse our jewelry and accessories, place an order, contact customer service, or otherwise interact with our services.

We take customer privacy seriously and aim to handle personal information responsibly and in accordance with applicable requirements.

Depending on the service providers involved in operating our store, certain information may be processed or stored in different locations. Where appropriate, we take reasonable measures designed to protect personal information during such processing or transfer.

2. Personal Information You Provide

We may collect information that you provide directly to us when you interact with Orellune.

This may occur when you:

• Place or manage an order;
• Provide delivery or billing information;
• Create or update customer account details, where available;
• Subscribe to promotional or marketing communications;
• Participate in customer offers, surveys, or store activities;
• Purchase jewelry or accessories for yourself or another recipient;
• Submit a return, refund, or other service request; or
• Contact our customer support team.

Information you provide may include:

• Your name;
• Email address;
• Telephone number;
• Shipping address;
• Billing address;
• Order and product information;
• Purchase history;
• Payment-related information; and
• Any additional details you voluntarily provide when communicating with us.

Payments are generally processed through third-party payment service providers. Orellune does not ordinarily retain complete payment card details unless this is necessary for a particular service and permitted under applicable requirements.

If you provide personal information relating to another individual, such as a gift recipient, you should have appropriate permission or another valid basis to provide that information.

3. Information Collected Through Your Use of the Website

Certain technical and usage information may be collected automatically when you browse or interact with our Website.

This may occur through cookies, pixels, analytics technologies, and similar tools.

The information collected may include:

• IP address;
• Browser and device information;
• Device identifiers;
• Pages and jewelry products viewed;
• Website navigation activity;
• Time and duration of visits;
• Shopping cart interactions;
• Referring websites or sources; and
• Engagement with advertisements, emails, or promotional materials.

We may use this information to:

• Keep the Website functioning properly;
• Improve navigation and store performance;
• Understand how visitors interact with our jewelry collections;
• Improve customer shopping experiences;
• Identify suspicious or fraudulent activity;
• Support Website security;
• Measure promotional effectiveness; and
• Improve marketing and advertising activities.

4. Information From Service Providers and Other Sources

Orellune works with third-party companies that support different parts of our online retail operations.

We may receive information from providers such as:

• Payment processors;
• Shipping and logistics companies;
• Fulfillment service providers;
• E-commerce platforms;
• Website analytics providers;
• Advertising and marketing services;
• Fraud detection and prevention providers; and
• Customer service systems.

Where legally permitted, information obtained from these providers may be combined with information collected directly through our Website.

5. Purposes for Using Personal Information

We may use personal information for legitimate business and service-related purposes, including:

• Processing jewelry and accessory orders;
• Confirming purchases and providing order updates;
• Coordinating shipping and delivery;
• Processing payments and maintaining transaction records;
• Responding to questions and customer support requests;
• Handling returns, refunds, replacements, and related matters;
• Improving our Website, product presentation, and services;
• Detecting fraud, misuse, or unauthorized activity;
• Protecting our customers, Website, and business operations;
• Meeting legal, accounting, and regulatory obligations;
• Sending promotional communications where permitted; and
• Understanding the effectiveness of our marketing activities.

6. Cookies and Similar Technologies

Our Website may use cookies and related technologies to support store functionality and improve the browsing experience.

These technologies may help us:

• Remember certain preferences;
• Maintain shopping cart functionality;
• Analyze Website traffic;
• Understand visitor behavior; and
• Support advertising or personalized content where permitted.

Most browsers allow you to manage or disable cookies through browser settings.

Please be aware that restricting certain cookies may affect some functions or features of the Orellune Website.

7. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The retention period may depend on factors such as:

• Order and transaction requirements;
• Customer service needs;
• Recordkeeping obligations;
• Fraud and security prevention;
• Dispute resolution; and
• Applicable legal requirements.

When information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it as appropriate.

8. Protecting Personal Information

Orellune uses reasonable administrative, organizational, and technical safeguards intended to reduce the risk of unauthorized access, loss, alteration, misuse, or disclosure of personal information.

However, no online service, electronic communication system, or method of data storage can provide an absolute guarantee of security.

Customers should also take reasonable precautions to protect their account credentials and personal information when using online services.

9. Your Privacy Rights and Preferences

Depending on your location and applicable law, you may have certain rights relating to your personal information.

These may include the ability to:

• Request access to certain personal information we hold about you;
• Ask for inaccurate or incomplete information to be corrected;
• Request deletion of eligible personal information;
• Manage certain communication preferences;
• Unsubscribe from promotional emails; or
• Exercise other privacy rights available under applicable law.

To submit a privacy-related request, please contact us using the information provided below.

We may need to verify certain information before processing some requests.

10. Marketing Communications

If you choose to receive promotional communications from Orellune, we may send information about jewelry collections, product updates, offers, or other store-related promotions.

You may unsubscribe from marketing emails by using the unsubscribe option included in the communication or by contacting our customer service team.

Please note that even if you opt out of promotional communications, we may still send necessary transactional messages concerning orders, payments, shipping, returns, or customer service requests.

11. Updates to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our store practices, technology, service providers, or applicable requirements.

When changes are made, the updated version will be posted on this Website with a revised “Last Updated” date.

We encourage visitors to review this page periodically for the latest information about our privacy practices.

12. Contact Information

If you have questions about this Privacy Policy, your personal information, or Orellune's privacy practices, please contact us through the following details:

Brand:
Orellune

Operating Company:
Tianjin Zhexiang Technology Co., Ltd.

Business Address:
No. 134 Guangchang Road, Chaoyang Subdistrict, Baodi District, Tianjin, China

Customer Service Email:
service@orellune.com

Customer Service Phone:
+8615510891675

The Orellune online jewelry store is operated by Tianjin Zhexiang Technology Co., Ltd.