Terms of Purchase

Effective Date: October 7, 2026

1. Scope of These Purchase Terms

These Terms of Purchase apply to orders placed through orellune.com (the “Website”).

The Orellune online jewelry store is operated by Tianjin Zhexiang Technology Co., Ltd.

By submitting an order through the Website, you agree that your purchase is subject to these Terms of Purchase together with our applicable Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy.

Please review these terms carefully before completing checkout.

2. Customer Eligibility and Order Information

When purchasing jewelry or accessories from Orellune, you confirm that:

• You have the legal capacity required to enter into a purchase agreement in your jurisdiction;
• The information provided during checkout is complete, accurate, and current;
• Your purchase and use of products will comply with applicable laws.

If you provide the name, address, or other personal information of another individual, such as a gift recipient, you confirm that you have permission or another valid basis to provide that information.

We may retain order details, transaction records, and customer communications where reasonably necessary for order management, customer service, security, accounting, dispute resolution, and legal compliance.

3. Payment and Personal Information

Information submitted in connection with a purchase is handled in accordance with our Privacy Policy.

Payments are generally processed through third-party payment providers and payment systems used to facilitate secure transactions.

By completing checkout, you authorize the processing of information reasonably necessary to:

• Verify and process your order;
• Complete the payment transaction;
• Prepare the purchased jewelry for fulfillment;
• Arrange shipment and delivery;
• Provide customer support; and
• Maintain appropriate transaction and business records.

Orellune does not generally retain complete payment card information unless necessary for a specific service and permitted under applicable requirements.

4. Order Review and Confirmation

Submitting an order does not automatically guarantee final acceptance.

Before fulfillment, Orellune may review an order for matters such as payment status, inventory availability, order accuracy, fraud prevention, or other operational requirements.

We may limit, hold, or cancel an order where reasonably necessary, including when:

• Payment cannot be verified or authorized;
• Fraudulent or unauthorized activity is suspected;
• Product inventory is unavailable;
• A significant pricing or listing error is identified;
• Order information is materially incomplete or inaccurate; or
• Unusual purchasing activity requires further verification.

Additional information may be requested before an order can proceed.

If an order is cancelled after payment has already been collected, any applicable refund will normally be returned to the original payment method.

5. Jewelry Descriptions and Product Appearance

We make reasonable efforts to present our jewelry and accessories accurately through product photographs, descriptions, measurements, material information, finishes, colors, and other specifications.

However, minor differences may occur because of factors such as:

• Screen or device display settings;
• Lighting and photography conditions;
• Measurement methods;
• Normal manufacturing tolerances; or
• Minor production variations.

The actual appearance of a jewelry item may therefore differ slightly from how it appears on a screen.

If the item you receive is materially different from the product information shown on the Website, please contact our customer support team. Eligible concerns will be reviewed in accordance with our Return & Refund Policy.

6. Prices and Promotional Offers

We aim to display current prices and promotional information accurately.

Prices, promotions, discounts, and product availability may be updated from time to time.

If a material pricing or promotional error is discovered before an order is fulfilled, Orellune may, where permitted:

• Contact you to explain the issue;
• Ask whether you wish to proceed under corrected information;
• Cancel the affected order; or
• Issue an applicable refund if payment has already been collected.

Changes to Website pricing will not normally affect an order that has already been accepted and confirmed, except where required by applicable law or where a material error must be corrected.

7. Product Availability

Jewelry and accessory availability may change based on inventory and fulfillment conditions.

An item displayed as available when an order is placed may occasionally become unavailable before fulfillment is completed.

If this occurs, we may contact you with an appropriate option, which may include:

• Removing the unavailable item from the order;
• Offering an alternative where appropriate;
• Adjusting the order;
• Cancelling the affected item or order; or
• Providing an applicable refund.

8. Shipping and Delivery

Orders are prepared and shipped according to the processing times, shipping options, and delivery conditions described in our Shipping Policy.

Delivery estimates are not guaranteed delivery dates.

Shipment timing may be affected by circumstances outside our reasonable control, including:

• Carrier delays;
• Severe weather;
• Transportation interruptions;
• Inventory or fulfillment issues;
• Address problems; or
• Other logistics-related circumstances.

Tracking information will generally be provided after the order has been dispatched.

9. Customer Responsibility Before Checkout

Before completing payment, customers should carefully review all order information.

Please confirm that the following details are correct:

• Jewelry item or product selected;
• Style, size, color, or variation where applicable;
• Quantity;
• Shipping address;
• Contact information; and
• Payment information.

If you notice an error after placing your order, contact us promptly at service@orellune.com.

We will make reasonable efforts to assist before fulfillment progresses too far, but changes cannot be guaranteed once processing or shipment preparation has begun.

10. Order Changes and Cancellations

Requests to change or cancel an order should be submitted as soon as possible.

Whether a request can be completed depends on the current stage of order processing.

Once an order has entered advanced fulfillment, packing, or shipment, cancellation or modification may no longer be possible.

If the order has already been dispatched, any eligible return will need to follow the procedures described in our Return & Refund Policy.

11. Returns and Refunds

Return eligibility, return timing, refund processing, return shipping responsibility, and related requirements are governed by the Orellune Return & Refund Policy.

Customers should review that policy before initiating a return.

Items must meet the applicable return conditions in order to qualify.

12. Fraud Prevention and Purchase Limits

To protect customers and maintain secure store operations, we may review orders that show unusual or potentially unauthorized purchasing activity.

Where reasonably necessary, we may:

• Request additional verification;
• Limit quantities;
• Restrict certain transactions; or
• Cancel orders that cannot be satisfactorily verified.

These measures may also apply to orders associated with repeated payment failures, suspicious account activity, unusual quantities, or other indicators of potential misuse.

13. Business Information

Brand:
Orellune

Operating Company:
Tianjin Zhexiang Technology Co., Ltd.

Business Address:
No. 134 Guangchang Road, Chaoyang Subdistrict, Baodi District, Tianjin, China

Customer Service Email:
service@orellune.com

Customer Service Phone:
+8615510891675

The Orellune online jewelry store is operated by Tianjin Zhexiang Technology Co., Ltd.