Terms of Service

Last Updated: October 7, 2026

1. About These Terms

Welcome to orellune.com (the “Website”).

The Website is operated under the Orellune brand by Tianjin Zhexiang Technology Co., Ltd. References to “Orellune,” “we,” “us,” or “our” in these Terms refer to the company operating this online store.

These Terms of Service govern your access to and use of the Website, including browsing jewelry and accessories, placing orders, interacting with Website features, and using customer services offered through Orellune.

By accessing the Website or completing a purchase, you agree to these Terms together with any other policies that apply to your use of our services, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with these Terms, you should discontinue use of the Website.

Our store may use third-party e-commerce and technology providers, including Shopify, to support Website functionality, checkout, payments, and other store operations.

These Terms apply to customers, visitors, and other users who access or interact with Orellune.

We may revise these Terms when reasonably necessary. Updated Terms will become effective when published on this page unless otherwise required by applicable law.

2. Eligibility and Proper Use of the Website

By using Orellune, you represent that you have the legal capacity required to enter into a binding agreement in your jurisdiction.

If a minor accesses the Website under your supervision, you are responsible for ensuring that their use complies with applicable laws and these Terms.

You must not use Orellune for unlawful, fraudulent, abusive, or prohibited purposes.

You also agree not to:

• Introduce viruses, malware, harmful scripts, or other destructive code;
• Attempt to gain unauthorized access to Website systems or accounts;
• Interfere with Website security, performance, or normal operation;
• Use automated or abusive methods to disrupt our services; or
• Violate applicable laws while using the Website.

We may restrict or terminate access where we reasonably believe these Terms have been violated.

3. Store Operations and Service Availability

We may refuse or limit service, transactions, or Website access where permitted by law and where reasonably necessary for operational, security, fraud-prevention, or compliance purposes.

Certain Website information may pass through different systems, networks, or service providers as necessary to operate the store and process customer requests.

Payment information is generally processed through third-party payment systems designed to provide secure transaction handling.

Except where expressly permitted, you may not reproduce, republish, distribute, modify, resell, or commercially exploit Website content or services without prior authorization.

4. Website Information

We make reasonable efforts to keep the information displayed on Orellune accurate and useful.

However, Website content may occasionally include typographical errors, outdated information, incomplete details, or other inaccuracies.

This may include information relating to:

• Jewelry descriptions;
• Product specifications;
• Measurements or dimensions;
• Colors and visual appearance;
• Prices;
• Availability;
• Promotions; or
• Shipping and service information.

We may correct or update Website information when necessary without prior notice, subject to applicable legal requirements.

Content provided on the Website is intended to assist customers in making purchasing decisions and should not be interpreted as a guarantee that every detail will appear identically under all circumstances.

5. Jewelry and Product Presentation

Orellune offers jewelry, accessories, and related retail products through the Website.

We aim to display product photographs, descriptions, finishes, materials, colors, and other relevant details as accurately as reasonably possible.

However, the appearance of jewelry may vary slightly because of lighting, photography, screen settings, device displays, production differences, or other visual factors.

Small variations in appearance do not necessarily mean that a product is defective.

Where product measurements are provided, minor differences may occur due to measurement methods or production tolerances.

6. Pricing and Product Availability

Prices and product availability may change from time to time.

We reserve the right, where permitted, to:

• Adjust product prices;
• Update jewelry collections;
• Limit quantities available for purchase;
• Discontinue specific products;
• Modify product descriptions or specifications; and
• Suspend or change certain services.

Unless otherwise required by applicable law, changes to Website prices or product listings will not normally affect an order that has already been accepted and confirmed.

Product availability is not guaranteed until an order has been successfully processed.

7. Order Information

When placing an order, you agree to provide complete, current, and accurate information.

This may include:

• Customer name;
• Email address;
• Telephone number;
• Billing information;
• Shipping address; and
• Other details reasonably required to process the purchase.

You are responsible for reviewing your order information before completing checkout.

Incorrect or incomplete information may cause processing delays, shipping problems, failed delivery attempts, or other order-related issues.

If you notice an error after placing an order, please contact us as soon as possible.

8. Order Review and Acceptance

Submitting an order does not necessarily mean that the order has been finally accepted.

We may review transactions before fulfillment for purposes such as payment confirmation, inventory availability, fraud prevention, order accuracy, and compliance with applicable requirements.

Where permitted by law, we may cancel or limit an order if:

• Payment cannot be successfully verified;
• A product becomes unavailable;
• Order information appears incomplete or incorrect;
• We identify suspected fraudulent activity;
• A pricing or listing error has occurred; or
• The transaction cannot reasonably be fulfilled.

If an order is cancelled after payment has been collected, any applicable refund will generally be issued to the original payment method.

9. Purchase Limits and Resale

We may limit the number of items purchased in a single order or by a single customer, household, account, payment method, or delivery address where reasonably necessary.

Products sold through Orellune are primarily intended for personal retail purchases unless otherwise agreed.

We may review or decline orders that appear to involve unauthorized resale, unusual purchasing patterns, or suspected fraudulent activity.

10. Intellectual Property

Website content, including product photography, graphics, text, branding, layout, design elements, and other materials, may be protected by applicable intellectual property laws.

You may use the Website for personal shopping and informational purposes.

Unless permission has been granted, you may not copy, reproduce, modify, publish, distribute, sell, or commercially exploit protected Website content.

11. Third-Party Services and Links

Orellune may rely on third-party providers for services such as payments, Website hosting, analytics, shipping, fulfillment, or other operational functions.

The Website may also contain links to third-party websites or services.

We do not control independent third-party websites and are not responsible for their content, privacy practices, availability, or separate terms.

Your use of third-party services may also be subject to the terms and policies of those providers.

12. Limitation of Website Availability

We aim to keep the Website accessible and operational, but uninterrupted availability cannot be guaranteed.

Temporary interruptions may occur because of:

• Maintenance;
• Technical problems;
• Network outages;
• System updates;
• Third-party service disruptions; or
• Events outside our reasonable control.

We may modify, suspend, or discontinue Website features where reasonably necessary.

13. Prohibited Conduct

You must not use the Website to engage in conduct that may harm Orellune, other customers, service providers, or the normal operation of the Website.

Prohibited conduct includes, but is not limited to:

• Fraudulent transactions;
• Unauthorized system access;
• Collection of customer information without authorization;
• Distribution of malicious software;
• Attempts to bypass Website security;
• Misuse of promotional offers; or
• Any activity prohibited by applicable law.

14. Policy Relationship

Purchases and Website use may also be governed by other Orellune policies published on the Website.

These may include:

• Privacy Policy;
• Shipping Policy;
• Return & Refund Policy; and
• Other applicable purchase or store policies.

Customers should review these policies before completing a transaction.

15. Changes to These Terms

Orellune may update these Terms periodically to reflect changes in our services, Website functionality, business practices, or applicable requirements.

The revised version will be published on this page together with an updated revision date.

Your continued use of the Website after revised Terms become effective constitutes acceptance of those Terms where permitted by law.

16. Contact and Business Information

If you have questions regarding these Terms of Service, you may contact us using the information below.

Brand:
Orellune

Operating Company:
Tianjin Zhexiang Technology Co., Ltd.

Business Address:
No. 134 Guangchang Road, Chaoyang Subdistrict, Baodi District, Tianjin, China

Customer Service Email:
service@orellune.com

Customer Service Phone:
+8615510891675

The Orellune online jewelry store is operated by Tianjin Zhexiang Technology Co., Ltd.