Shipping Policy
Shipping Policy
Last Updated: October 7, 2026
1. Order Preparation
Orellune processes jewelry and accessory orders after payment has been successfully confirmed.
Most orders are prepared within:
1–5 business days
Orders are handled on regular business days. Weekends and public holidays are not counted as processing days.
Orders placed outside normal business hours will generally begin processing on the next available business day.
During promotional periods, holidays, seasonal sales, or unusually high order volumes, additional preparation time may occasionally be required.
2. Estimated Delivery Time
After an order has been dispatched, the estimated transit time for standard delivery is:
10–20 business days
This estimate begins after the processing period has been completed and the package has been handed over for shipment.
Actual delivery times may vary due to factors such as:
• Delivery destination;
• Carrier operations;
• Weather conditions;
• Transportation disruptions;
• Customs procedures where applicable; or
• Other circumstances outside our reasonable control.
Tracking information will normally be provided after the order has been shipped.
3. Shipping Area
Orellune currently ships eligible orders within the United States only.
Orders submitted with destinations outside the currently supported shipping area may not be accepted.
Customers are responsible for providing complete and accurate shipping information when placing an order.
4. Shipping Fees
The following shipping options are currently available:
Standard Shipping
For orders totaling:
$0.00–$38.99
Shipping Fee:
$3.99
Free Standard Shipping
For orders totaling:
$39.00 or more
Shipping Fee:
Free
Express Shipping
Shipping Fee:
$7.99
The shipping methods available for your order and the final shipping charge will be shown at checkout before payment is completed.
5. Order Fulfillment
Jewelry and accessory orders are prepared according to product availability and our current fulfillment arrangements.
Once your order has completed processing and is transferred for delivery, a shipment confirmation will normally be sent to the email address associated with your purchase.
Please make sure the email address entered during checkout is accurate so that you can receive shipping and tracking notifications.
6. Tracking Information
After your package has been dispatched, tracking details will normally be provided by email.
Tracking information may not become active immediately. Carriers can require additional time to scan a parcel and display its first tracking update.
If your tracking status remains unchanged for an unusually long period, you may contact our customer service team for assistance.
7. Delivery Delays or Missing Packages
If your package appears to be significantly delayed, tracking has stopped updating for an extended period, or you believe the shipment may be missing, please contact:
Email:
service@orellune.com
When contacting us, please provide:
• Your order number;
• Tracking number, if available;
• Relevant delivery information; and
• A brief description of the issue.
Our support team will review the available shipment information and provide further assistance where appropriate.
8. Changing a Shipping Address
If you notice that the delivery address entered with your order is incorrect, contact us as soon as possible at:
Please include your order number and the complete corrected address.
Address modification requests can only be considered before the order has progressed too far through processing or shipment preparation.
Once a package has already been dispatched, Orellune cannot guarantee that the shipping address can be changed.
9. Incorrect or Incomplete Delivery Details
Customers are responsible for reviewing their shipping information before completing checkout.
Incorrect, incomplete, or outdated delivery information may result in shipping delays, failed delivery attempts, or returned packages.
If a delivery issue occurs because of address information provided with the order, our support team may contact you using the customer details associated with the purchase.
10. Business Information
Brand:
Orellune
Operating Company:
Tianjin Zhexiang Technology Co., Ltd.
Business Address:
No. 134 Guangchang Road, Chaoyang Subdistrict, Baodi District, Tianjin, China
Customer Service Email:
service@orellune.com
Customer Service Phone:
+8615510891675
The Orellune online jewelry store is operated by Tianjin Zhexiang Technology Co., Ltd.