Return Policy
Return & Refund Policy
Last Updated: October 7, 2026
1. Return Window
At Orellune, we want customers to feel comfortable when purchasing jewelry and accessories from our store.
Eligible items may be submitted for return within 14 calendar days after the delivery date.
Requests made after the 14-day return period may not qualify for return unless otherwise required under applicable law.
2. Return Requirements
To be considered eligible for return, the jewelry or accessory must generally satisfy the following conditions:
• It must be unused, unworn, and kept in its original condition;
• Original packaging, included accessories, and accompanying materials should be retained;
• Valid proof of purchase must be available.
Items received damaged, defective, incorrect, or materially different from the product information shown on our Website may be handled separately after review by our customer service team.
3. How to Start a Return
Before sending any item back, please contact Orellune customer support first.
Email:
service@orellune.com
Your return request should include:
• Order number;
• Name or description of the jewelry item you wish to return;
• Reason for the return;
• Clear photos or videos if the item is damaged, defective, incorrect, or otherwise affected.
Please do not ship the item until our customer service team has reviewed your request and provided return instructions.
4. Return Destination
The business address listed in this policy should not automatically be used as a return address.
Once your request has been reviewed and approved, our customer service team will provide the appropriate return location and any instructions needed to complete the return.
The designated return address may be different from the registered business address of Orellune.
5. Return Shipping Costs
Returns for Personal Preference
If you return an eligible item because of a change of mind, incorrect selection, ordering the wrong style or variation, or another customer-related reason, you will generally be responsible for the return shipping cost.
Damaged, Defective, or Incorrect Orders
If your jewelry arrives damaged, defective, incorrect, or substantially different from what was ordered, please contact:
Our team will review the information you provide and determine an appropriate resolution.
Depending on the circumstances, available solutions may include a replacement, refund, or another reasonable remedy.
When the issue is confirmed to have resulted from an error attributable to Orellune, the customer will not be required to pay additional return shipping costs associated with resolving that issue.
6. Cancelling an Order
If you wish to cancel an order, please contact us as soon as possible after placing it.
Cancellation requests can normally only be considered before the order has entered fulfillment, packing, or shipment preparation.
Once an order has already been dispatched, it can no longer be cancelled and will instead need to follow the applicable return process.
To request cancellation, contact:
Email:
service@orellune.com
If the cancellation is successfully approved before fulfillment begins, any applicable refund will be returned to the original payment method.
7. Refund Review and Processing
After an approved return reaches the designated return location, the item will be reviewed.
Once inspection has been completed, Orellune will notify you regarding the outcome of the refund request.
Approved refunds will be issued to the same payment method originally used to complete the purchase.
Refund processing generally takes:
5–10 business days after the returned item has been received and reviewed.
Please note that your bank, card issuer, PayPal, or other payment provider may require additional processing time before the refunded amount appears in your account.
8. If Your Refund Has Not Arrived
If an approved refund does not appear within the expected period, we recommend checking:
-
Your original payment account;
-
Your bank or card statement;
-
The current status of the payment method used for the purchase.
If the refund still cannot be located, contact us at service@orellune.com and provide:
• Your order number;
• Any refund confirmation details;
• Relevant payment or transaction information.
Our customer service team will review the available records and assist with further verification.
9. Shipping Charges
Orellune currently provides shipping within the United States.
Our available shipping rates are:
Standard Shipping
Order Total: $0.00–$38.99
Shipping Fee: $3.99
Free Standard Shipping
Order Total: $39.00 or more
Shipping Fee: Free
Express Shipping
Shipping Fee: $7.99
The applicable shipping cost will be displayed at checkout before your payment is submitted.
10. Business Details
Brand:
Orellune
Operating Company:
Tianjin Zhexiang Technology Co., Ltd.
Business Address:
No. 134 Guangchang Road, Chaoyang Subdistrict, Baodi District, Tianjin, China
Customer Service Email:
service@orellune.com
Customer Service Phone:
+8615510891675
Orellune is operated by Tianjin Zhexiang Technology Co., Ltd.